Refund policy

Refund Policy

We want you to love your shirt. If something’s not right, we’ll sort it out.

Returns
You have 30 days from the day your order arrives to request a return. To be eligible, your item must be unworn, unwashed, with the tags still attached and in its original packaging, along with your order number or proof of purchase.

30-Day Heat Test Guarantee
We built our shirts for hot, hard days – and we back them. Wear it, wash it and work in it. If your shirt doesn't keep you cooler and more comfortable than your usual work shirt, let us know within 30 days of delivery and we'll offer an exchange or a refund.
• Email us at admin@roughstockringers.com within 30 days of delivery with your order number and a quick note on why the shirt didn't work for you.
• Shirts must be returned clean and free of damage beyond normal wear (no stains, tears or alterations).
• Return postage is at the customer's cost, and original shipping costs are non-refundable.
• The Heat Test Guarantee is limited to one claim per customer.

How to start a return
Email us at admin@roughstockringers.com with your order number and the reason for your return. We’ll reply with instructions on where to send it. Please don’t send items back without contacting us first, as we can’t process returns we haven’t arranged.

Return postage
For change-of-mind returns and size swaps, the customer covers the cost of return postage. We recommend using a tracked service, as we can’t be responsible for returns lost in transit.

Size swaps
Not the right fit? We’re happy to swap your size, subject to stock. If your size isn’t available, we’ll refund you instead.

Faulty, damaged or wrong items
Please check your order when it arrives. If your item is faulty, damaged or not what you ordered, email us at admin@roughstockringers.com with your order number and a photo of the issue. We’ll make it right with a replacement, repair or refund, and we’ll cover the return postage. Your rights under Australian Consumer Law are never affected by this policy.

Refunds
Once we’ve received and checked your return, we’ll email you to let you know if your refund has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to process it. If it’s been more than 15 business days since your refund was approved, get in touch at admin@roughstockringers.com.

Questions?
Email us anytime at admin@roughstockringers.com. We’re a small family business and we’ll always do our best to help.